refund policy

1. General Principle

Our courses are digital educational products with immediate access to material and live sessions. Because content is consumable on delivery, fees are non-refundable once access has been granted, except in the specific situations below.

2. Eligible Refund Situations

• Duplicate payment: charged twice for the same enrollment - full refund of the duplicate amount.
• Failed access: payment completed but access not delivered within 48 hours and not resolved after contacting support - full refund.
• Batch cancellation by us: if we cancel a batch before it starts and no alternative batch works for you - full refund.
• Pre-start withdrawal: written cancellation request at least 48 hours before your batch's first live session - refund minus payment-gateway charges. After the first session, no refund applies.

3. Non-Refundable Situations

• Change of mind after course access or the first live session.
• Dissatisfaction with market outcomes or personal trading results - we teach a skill; we do not promise profits.
• Removal from the community or course for violation of the Terms of Use.
• Missed sessions; recordings are provided where applicable.

4. How to Request a Refund

Email [SUPPORT_EMAIL] with your name, registered phone number, payment reference and reason, within 7 days of payment. Approved refunds are processed to the original payment method within 7-10 working days.

5. EMI / Instalment Enrollments

Where instalment plans are offered, cancelling before the batch starts stops future instalments; amounts already paid follow the rules in Section 2. Instalments due are payable in full once the batch has started.